Product RETURNS
You may return an un-opened, un-used, non-perishable* product within 15
days for a refund minus shipping cost and 20% restocking fee.
Please note: all sales are final and non-refundable when purchasing supplements from systemic formulas.
If you have opened the product and it is defective or contains ingredients we
did not list on our site, you may also return it. Yet, if you do not like a
product, unfortunately, we cannot refund you after trying it. There is just too
much individual variation in taste perception, digestion, and health status.
What may work for one person may not work for another. We hope you understand.
To send
back your un-opened product, contact us via email to obtain an RMA# and an
address to which the box should be sent. DO NOT SEND BACK PRODUCTS WITHOUT
AN RMA# or you will not get credit. Shipping the product back
will be your responsibility. We will issue a refund, less the restocking fee
and original shipping cost, once the product is returned.
If you were shipped the wrong product by fault of ours, we will provide you
with a free shipping label for its return (or you may be able to keep it) and
we will credit you for that product as soon as we receive it back. The correct
product will be shipped out to you as soon as we are informed of the
error.
Perishables are Non-Refundable
Returns are NOT possible on perishable items such as Protein Bars (i.e.
Paleobars, Probiotics).
Lost Package? Did not receive your
order?
If you
placed your order online (and not by phone) and did not receive your package
within 3-5 business days (and you checked your spam filter for any email
notifications regarding your order), contact us by email (or phone) so we can
let you know of your order status and items that may potentially be on
backorder.
How do I Change or Cancel My Order?
Email us
immediately so we can try to prevent the order from going out. Email is best,
but you may also call us (724) 940-7733. We do not have a toll free number as
of yet so additional phone charges may apply.
Out-of-Stock Products & Backorders
If the
product you have ordered is out-of-stock or on back-order, we will notify you
of the delay time and give you the option to receive the product once back in
stock, or cancel your order. You will NOT be charged additional shipping
if your items arrive separately.
Orders for More Than One Item (Multiple Product Orders)
If your
order contains more than one product or items from different brands, there is a
chance you will receive them in two separate packages. Yet, you will not be
charged two shipping fees.
Typographical and Product
Description Errors on Site
There
may be errors in pricing or product description (size, weight, ingredients,
etc) on our site. We do our best to keep the site updated, but our vendors do
not always inform us of changes.
In the
event of any product mis-information or typographical error, you may return the
product for a full refund.
If it is
listed at an incorrect price, Revelation Health LLC. shall have the right to
refuse or cancel your order. In addition, we have the right to refuse or cancel
any such orders whether or not the order has been confirmed and your credit
card charged. If your credit card has already been charged and your order is
canceled, we will immediately issue a credit to your credit card account in the
amount of the incorrect price.
Links
This
site may contain links to other sites on the Internet that are owned and
operated by third parties. You acknowledge that Revelation Health LLC is not
responsible for the operation of or content located on or through any such
site.
Copyright and Trademark Notice
This site is owned and operated by Revelation Health LLC. Unless otherwise
specified, all materials appearing on this site, including the text, site
design, logos, graphics, icons, and images, as well as the selection, assembly
and arrangement thereof, are the sole property of Revelation Health LLC.,
Copyright ©2009, ALL RIGHTS RESERVED. You may use the content of this site only
for the purpose of shopping on this site or placing an order on this site and
for no other purpose. No materials from this site may be copied, reproduced,
modified, republished, uploaded, posted, transmitted, or distributed in any
form or by any means without our prior written permission. Any unauthorized use
of the materials appearing on this site may violate copyright, trademark and
other applicable laws and could result in criminal or civil penalties.
